1. What products does Basicskicks sell?
We specialize in Graphic Tees, along with a curated selection of party and occasion styles.

2. Do you ship internationally?
No. At this time, we only ship within the United States.

3. How much is shipping?
We charge a flat shipping rate of $4.95 per order within the U.S.

4. How long will it take to receive my order?

  • Handling time: 1–3 business days to process and prepare your order
  • Transit time: Approximately 5–7 business days after shipment
  • Delivery times may vary slightly during holidays or peak seasons.

(See our Shipping Policy for full details.)

5. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number and link. You can use this to follow your package’s progress.

6. What is your return policy?

  • Returns and exchanges are generally accepted within a specified window from the delivery date, for eligible items in new, unworn, unwashed condition with all tags attached.
  • There are no restocking fees.
  • If the return is due to our error (wrong or defective item), we cover the return shipping. For customer-initiated returns (change of mind, wrong size ordered, etc.), the customer pays return shipping and the original shipping fee is non-refundable.

Please see our Return & Refund Policy page for detailed conditions and steps.

7. How do I start a return or exchange?
Email us at [email protected] with your order number, photos (if applicable), and the reason for the return or exchange. Our team will provide instructions and, if approved, return details or a prepaid label (when applicable).

8. What payment methods do you accept?
We accept payments via PayPal. Through PayPal, you can pay using:

  • PayPal balance
  • Major credit/debit cards such as Visa and Mastercard

We do not accept cash, bank transfers, checks, or other payment methods at this time.

9. Are my payment details secure?
Yes. Payments are processed through PayPal’s secure payment gateway. We do not store your full credit card information on our servers.

10. How can I contact customer support?

  • Email: [email protected]
  • Phone: +1 (414) 855-4005
  • Support Hours: Mon–Sat, 9:00 AM – 5:00 PM (PST)