Return & Refund Policy

Please read this Return & Refund Policy carefully before making a purchase on Basicskicks.com.

1. Return Window & Eligibility

We accept returns and exchanges for U.S. orders only.
You may request a return or exchange within 30 days of the delivery date.
To be eligible, items must be:
- Unworn, unwashed, and in new condition
- Free from stains, makeup, deodorant marks, or odors
- With all original tags and packaging intact
- Accompanied by your order number or proof of purchase

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund (unless faulty):

Final-sale or clearance items clearly marked as such at checkout
Gift cards
Certain intimate or hygiene-sensitive accessories (if applicable and clearly marked)
Items marked “non-returnable” on the product page

3. No Restocking Fees

We do not charge any restocking fees. However, shipping costs may not be refundable (see section 4).

4. Return Shipping Fees & Responsibility (GMC-Ready)

Our fault (seller-initiated returns):
If you receive a damaged item, defective product, incorrect size or color compared to your order, or items are missing from your shipment:
- We will cover the return shipping cost by providing a prepaid return label or equivalent solution.
- You may choose a free replacement (subject to stock) or a full refund, including the original shipping fee of $4.95.
Customer-initiated returns (buyer’s preference):
If you wish to return an item due to:
- Change of mind
- Ordered the wrong size, color, or style
- The product does not fit your personal preference
  then:
- You are responsible for the return shipping cost.
- The original shipping fee of $4.95 is non-refundable.
- We will refund the product price once the item is received and inspected.

5. How to Request a Return or Exchange

To start a return or exchange:

Our support team will respond with approval status and detailed instructions, including the return address and, where applicable, a prepaid label.

6. Packing & Sending Your Return

Please pack the item securely, using the original packaging when possible.
Include your order number and contact details inside the package.
Use a trackable shipping service for customer-paid returns. We are not responsible for returns lost in transit without proof of delivery.

7. Exchanges

For faster processing, we may suggest that you place a new order for the desired size or style and return the original item for a refund.
In some cases, we may process a direct exchange (sending a replacement after receiving your returned item), depending on stock availability and your location.

8. Refunds Processing Time

Once we receive and inspect your returned item, we aim to process your refund within 3–7 business days.
Refunds are issued to the original method of payment (PayPal).
Depending on your bank or card issuer, it may take additional time for the credit to appear in your account.
Overall, customers typically receive their refund within 7–10 business days after we approve and process it.

9. Late or Missing Refunds

If you have not received a refund:

Check your PayPal account or bank statement again.
Contact your bank or card issuer—there may be a processing delay.
If you still have not received your refund after these steps, please contact us at [email protected] with your order number.

10. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Contact us at [email protected] within 7 days of delivery.
Include photos clearly showing the issue and the packaging.
Once confirmed, we will offer:
- A replacement at no additional cost, or
- A full refund including shipping, depending on your preference and stock availability.

11. Contact Us

For any questions about returns, exchanges, or refunds: