Shipping Policy - basicskicks

Thank you for shopping with Lambertkicks. Please read our Shipping Policy carefully before placing an order.

1. Shipping Coverage

2. Shipping Rates

We charge a flat shipping fee of $4.95 per order for all U.S. deliveries.
Shipping discounts or free shipping promotions (if any) will be clearly stated at checkout.

3. Processing Time (Handling Time)

Orders are typically processed within 1–3 business days after payment is confirmed.
Business days are Monday to Friday, excluding U.S. public holidays.
During peak seasons or special promotions, processing times may be slightly extended, but we always work to ship orders as quickly as possible.

4. Delivery Time & Courier Services

Once your order has shipped, the estimated transit time is approximately 5–7 business days for most U.S. destinations.
We use reputable carriers such as USPS, UPS, FedEx, or similar services, depending on your location and order size.
Delivery times are estimates and may vary due to factors outside our control (weather conditions, carrier delays, peak periods, etc.).

5. Order Tracking

When your order ships, you will receive a shipping confirmation email with a tracking number and link.
You can use this link to track your package and view the latest delivery updates.
If you do not receive a tracking email within a reasonable time, please check your spam/junk folder or contact us.

6. Shipping Address & Changes

Please ensure your shipping address is complete and accurate at checkout.
Customers are responsible for providing the correct shipping address at the time of purchase.
If you need to correct your address, contact us at [email protected] as soon as possible with the subject line “Address Change – #YourOrderNumber”.
If the order has not yet been processed or shipped, we will do our best to update the address.
Once a package has been shipped, we may not be able to change the address, and any additional redelivery or reshipping costs may be the customer’s responsibility.

7. Delivery Issues, Delays & Responsibility

We are not responsible for delays caused by the shipping carrier, weather events, or other circumstances beyond our control.
If your tracking information shows that your package has been delivered but you have not received it:
- Please check with household members, neighbors, or your building management.
- Contact the carrier directly for more details.
- If you still cannot locate the package, contact us at [email protected] and we will work with you and the carrier to investigate.
For packages returned to us due to an incorrect or incomplete address provided by the customer, initial shipping charges are non-refundable, and reshipping fees may apply.

8. Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at [email protected] with your order number and photos (if applicable).
Once the issue is verified, we may offer a replacement or refund, depending on stock availability and circumstances.

9. Contact Us

For any questions related to shipping, please contact: